How To Recognize A Great Piece of Business Software
It doesn’t matter if you are a freelancer of some kind, a business owner, a manager or an employee at a random company – you are probably using at least a couple of pieces of business software and there are chances that you don’t like it.
The reason why you don’t like it is that either you or someone above you chose business software solutions that are not everything they can be. In other words, someone made a mistake and was not able to recognize truly great business software.
Which is really a shame when you consider how many companies develop business software and how many choices there are out there.
This is why, today, we will be talking about how you can recognize a really great piece of business software.
It Is Focused
One of the biggest mistakes that business software developers is that they try to create a piece of software that will do a dozen things. They combine an HR solution with accounting and invoicing and email marketing and it all becomes this jumbled mess where no part of it is done the right way and you soon realize that in trying too much, they accomplished nothing.
A great piece of business software will be much more focused. It will be aimed at solving a need that a business in a certain situation will have. For example if a company needs employee benefits software to help them handle their employee’s benefits, then it should be the most focused employee benefits software solution possible. The same goes for other needs that companies may have such as project management, scheduling, onboarding or anything else you can think of.
Of course, as their software becomes well-accepted and the company grows, the developer may decide to expand their portfolio and to come up with new solutions for other business needs, but they should never forget that their focus made them successful in the first place.
As someone who chooses business software for their own needs, this sense of focus is the crucial thing to keep in mind.
It Is Easy To Use
User-intuitiveness is a concept that is thrown around too easily and every piece of business software under the sun is advertised as “super-easy to use”. Unfortunately, the vast majority of business software is nowhere near as user-friendly as its developers like to think
For example, business software that can be picked up in a matter of a day is actually quite hard to find. The early days will always be a time of discovery, but a person needs to be able to do at least something without weeks of training.
If you are struggling to do a single thing in the first day or so, then it is not a great piece of business software. As time goes by, you should be able to naturally pick up advanced features of the software and expand the away of things you can accomplish with it. If this progression is not natural and evolutionary in nature, this software solution might not be as great as you think it is.
In case you are a business owner or a manager, it is crucial that you get feedback from your employees. It will be in their nature to resist the new piece of software, but you will also hear plenty of legitimate and constructive criticism.
Customer Support is Great
You might argue that customer support is not exactly a feature that a piece of business software technically boasts, but when we are talking such solutions, good customer support is a must. It really is.
First of all, you will have questions. Software will always have its little quirks and if you and your people are unable to solve the issue, you will want to have a customer support staff that you can rely on. If they only let you send them emails that they then answer a week later, this is not great customer support. A company cannot wait for days before they can get an answer.
If you are a business owner or a manager in a larger company, customer support becomes even more important as it is very possible you will be able to get more functionality out of your software if the customer support people are willing to hear you out.
Customer support is also crucial if your business grows and it becomes necessary to upgrade or migrate your account.
In short, a great piece of business software will understand its place in the world, it will help its users without burdening them with unnecessary fluff and it will have the backing of a great customer support team.
Of course, there are more things to look for, but if the software does not do these the right way, nothing else will matter.